Customer Survey

Thank you for taking the time to send us your feedback on works we have completed for you.

The purpose of the Digga Excavations customer survey is to obtain feedback in relation to the quality and range of services delivered by Digga Excavations. This in turn will enable us to fine tune our services and level of support in continuing to meet the needs and expectations of our customers.

Details Of Job
Customer Name:		Company:
Phone:		Email:
Location of Works:		Date of Works:
Operator/s Onsite:

Q1. Please tell us how satisfied you were with our services?

	Very Satisfied	Satisfied	Neither Satisfied nor dissatisfied	Dissatisfied	Very Dissatisfied
Quality of services
Range of services
Price of services

Q2. Overall how do you rate the quality of work you have received from us?

Excellent	Very Good	Good	Fair	Poor

Q3. Please let us know your opinion on the level of support you received from Digga Excavations. How would you rate the overall quality, response time and level of assistance given?

	Excellent	Very Good	Good	Fair	Poor
Overall quality
Level of assistance
Response Time

Q4. Considering your expectations in relation to our overall service delivery, how well have we met your expectations? Has the overall quality of service you have received been?

Much Better Than Expected	Better Than Expected	As Expected	Worse Than Expected	Much Worse Than Expected

Q5. How important are the following to you in choosing and continuing to support a service provider?

	Very Important	Important	Little Importance	Not Important
Leader with new services
Price of services
Convenient Hours
Handles Feedback Well
Diverse Range of Services
Responsive Services
Provides Quality Information
Friendly and Skilled Personnel
Makes Few Errors
Modern Equipment and Machinery
Proven Safety Record

Q6. The likelihood that I would recommend Digga Excavations services to business colleagues or associates is?

I definitely would recommend	I would recommend	I may recommend	I would not recommend	I definitely would not recommend

Q7. How long have you been using Digga Excavations services?

More Than 3 years	Less Than 3 Years	Less Than 1 Year	Less Than Six Months	This Is First Time

Q8. Any further comments about works completed. All feedback is greatly accepted.